PrivacyPolicy
Last updated: January 2026
Mimi Jordan Counselling is committed to protecting your personal information and to processing it lawfully in line with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains what information we collect, how we use it, how it is safeguarded, and your rights.
1. Information we collect
We collect information you provide directly, such as name, contact details, and the details of your enquiry or booking, as well as information necessary to deliver our clinical services (session notes, intake forms, and correspondence). Our website may also collect limited technical information (device type, pages viewed) via cookies and analytics.
2. How we use your information
We use your information to respond to enquiries, deliver counselling and wellness services, manage bookings and billing, communicate about your care, and comply with our legal and professional obligations. We do not sell your data.
3. Confidentiality in a therapeutic context
Clinical information is treated with the highest confidentiality and is only shared where you have consented or where disclosure is required by law or professional duty (for example, imminent risk of harm). We store clinical records securely and retain them for the period required by our professional bodies.
4. Sharing your information
We only share information with third parties who help us operate our practice (e.g. secure scheduling or payment tools) under confidentiality obligations, or where disclosure is legally required. Where we work with organisations (corporate or hospital clients), we agree data-handling terms in advance.
5. Cookies
Our website uses essential cookies to run correctly and, if enabled, analytics cookies to help us understand how the site is used. You may control cookies via your browser settings.
6. Your rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw consent at any time (subject to our legal and clinical record-keeping obligations). To exercise your rights, contact info@thejordan.co.za.
7. Contact for data queries
For any privacy questions or requests, please email info@thejordan.co.za or write to us at 8 Vrede Avenue, Bryanston, Johannesburg, Gauteng, 2191.